Cancelation last minute
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Beantwortet
- 29 Mär 2018
- #2861
- 877
I have booked a car for the weekend and they suddenly cancel it. I already have my hotel booked and paid. They offer me a car for a double price. So last minute they pretend that I have to pay 400 euros. This is such a bad service and unresponsable company
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Antwort von CHECK24
05-04-2018 um 16:33 Uhr
Dear customer,
thank you for your message. First of all, we are very sorry for the inconveniences.
Please allow us the note, that you have made a booking “on request”. On our website we offer bookings which are directly available and bookings which your provider has to confirm. You have made a booking on request.
Unfortunately, your provider couldn’t confirm the booking. In the booking documents, we informed you about this process.
Excerpt from the documents:
“Ihr Mietwagen muss vom Anbieter DERTOUR noch bestätigt werden.“
Nevertheless, as a goodwill, we will give you a coupon of 20,00 EUR for your next booking.
The code from the coupon is: GKXS6TV4MNYZ2
Thank you for your understanding.
Best regards,
your CHECK24-Team
