130057082

Hello,
I’m referring to the case 130057082, which I opened 4 weeks ago. I’m still waiting for a statement from you regarding the absolutely terrible experience in the house. It was dirty (dirty plates, forks, knives etc., a cut toenail on the floor and a bag of unfinished popcorn on the sofa. Besides that catastrophic rooms of which I’ve also sent you pictures. I’m very irritated that I received a mail from you this week to rate my stay in that house. Again I want to know what are the next steps to get at least a part of my money back. We’ve left the property after 24hrs because it was uninhabitable. I’d be happy to send you the pictures taken again in case they’ve gone lost somewhere.
Waiting for a response I send kind regards,
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