Stuhl gebrochen nach Ablauf der Garantie

Please send this Message to BoConcept headquarter.

I am currently contacting you with a complaint or goodwill request. On the 9th January 2017 I bought a chair (among other things) (it's probably the Adelaide model) in Germany,Düsseldorf.

The chair was usually used as a dining chair in a private household. Currently, it has now collapsed while a person was sitting on it; one of the chair legs has broken through. The person was not particularly heavy, nor did he or anyone else deal with the chair unusually; he was not tipped, not particularly burdened. Nevertheless, the stool leg is broken.

The chair was purchased in the furniture store BoConcept Düsseldorf-Gerresheim (ABRO Moebel). Since the furniture store no longer exists, I contact them directly. Even if the warranty has expired for a long time, in my opinion such damage should happen even after 50 or not after 100 years. I therefore expect an accommodating regulation of the damage. I would like to continue using the chair. I am happy to forward photos to you.
Unfortunately the Shop boconcept Düsseldorf Stilwerk could not help me.

Sincerely,